Privacy Policy

1. Who We Are

BioMapLabs ("we", "us", "our") operates the website at biomaplabs.com. We are a peptide wellness education and lead generation platform that connects individuals with professional wellness clinics across Australia.

We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, and how it is handled.

2. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.

Information You Provide

When you submit a clinic inquiry, contact form, or newsletter subscription, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Location (city and state)
• Your message or inquiry details

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected via cookies and standard web server logs. See Section 5 for more on cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Connecting you with clinics: Your inquiry details are forwarded to the relevant clinic(s) so they can respond to your request.
• Responding to enquiries: We use your contact details to send you an acknowledgment of your inquiry and any follow-up communications.
• Newsletter: If you subscribe, we use your email address to send you educational content and platform updates. You can unsubscribe at any time.
• Improving our platform: Anonymised usage data helps us understand how visitors use the site and improve the user experience.
• Legal compliance: We may use or retain data as required by applicable Australian law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• With clinics: When you submit an inquiry, your name, email, location, and message are forwarded to the clinic(s) you have expressed interest in. By submitting an inquiry, you consent to this transfer.
• Service providers: We may share data with trusted third-party service providers who assist us in operating the website (e.g. email delivery, analytics). These providers are contractually obligated to keep your information confidential.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly (e.g. form security tokens).
• Analytics cookies: Help us understand how visitors interact with the site (e.g. Google Analytics). These are anonymised.
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Inquiry data is typically retained for 12 months. Newsletter subscriber data is retained until you unsubscribe.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for newsletter communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, please contact us using the details in Section 12.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including clinic websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

BioMapLabs is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: